Refund Policy

This Refund and Cancellation Policy governs the refund and cancellation terms of subscription plans, credit packages and other digital services purchased through our PonexMind platform (hereinafter referred to as the 'Platform'). By purchasing a service or subscription from our Platform, you are deemed to have accepted the terms contained in this policy.

1. Right of Withdrawal and Digital Content Exception

Contracts related to services performed instantly in electronic form fall within the scope of the exception to the right of withdrawal.

Since our AI tools (text, image, video generation, logo design and SEO analyses, etc.) are digital and instantly delivered services, there is legally no right of withdrawal or refund possibility once system resources have been used or credits have been spent after the purchase.

2. Refund Conditions

We value user satisfaction. Accordingly, in addition to the legal exception above, we evaluate refund requests under the following special conditions:

Completely Unused Accounts: A full, unconditional refund will be made if no more than 14 days have passed since the purchase and none of the AI tools belonging to the purchased subscription/credit package have been used (no credits have been spent).

Technical Issues: If you were unable to use the service you purchased as promised due to a persistent technical error originating from our platform, and this is confirmed by our technical team, the amount corresponding to the period or credits you could not use will be refunded.

Renewal Fees: For forgotten subscription renewals, a refund process can be initiated if you apply within the first 48 hours from the renewal date and no credits/tools have been used during this period.

3. Cancellation and Subscription Termination

Subscription Cancellation: You can cancel your monthly or annual subscription plans at any time using the Manage Plan or Cancel Subscription button in your account settings.

Right of Use: When you cancel your subscription, you continue to have access to premium features and your remaining credits until the end of the current billing period. At the end of the billing period, your account is downgraded to the free plan and no new charge is made.

Prior Period Pricing: No partial refund will be made for the past days or unused portions of cancelled subscriptions up to the cancellation date.

4. Credit Packages

One-time purchased credit packages are credited to the user's account from the moment of purchase and must be used within 30 days; credits are reset at the end of 30 days.

Refunds are strictly not possible for credit packages that have been credited to the account and used even partially.

5. How Does the Refund Process Work?

To request a refund, you need to follow these steps:

Send an email to ... from your registered email address. In the subject line of your email, write 'Refund Request - [Your Username / Order Number]'. Briefly state the reason for your refund request in the message content.

Your request will be reviewed by our technical and finance team and approved or rejected within 3 business days. If your refund is approved, the amount will be reflected to the credit card you paid with. The time it takes for the refund to appear in your account may take 5-10 business days depending on your bank.

6. Contact

For any questions, complaints or suggestions regarding refund and cancellation processes, you can contact us at ....