Privacy Policy

As PonexMind, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information.

1. Collected Data and Collection Methods

In order to provide our services, we may collect the following data directly from you or automatically during the use of the platform:

Account Information: Name, surname, email address, password, and contact information you provide when registering or updating your profile.

User Content (Inputs): Texts, keywords, uploaded images, videos, and other data you enter into the system while using the artificial intelligence tools.

Payment Information: Payment method information used in subscription or purchase transactions. (Note: Sensitive payment data such as credit cards are processed directly by our licensed payment gateway provider and are not stored on our servers.)

Usage and Log Data: Your IP address, browser type, operating system, pages you visit on the platform, time spent, frequency of tools used, and error reports.

Cookies: Cookies and similar tracking technologies are used to enhance your experience, remember your preferences, and collect analytical data.

2. Purposes of Using Data

The collected data is processed for the following purposes:

Providing and Improving the Service: Running artificial intelligence tools (text, image, video, SEO, etc.), generating outputs, and optimizing user experience.

Customer Support: Responding to your questions, providing technical support, and managing user requests.

Security and Fraud Prevention: Ensuring the security of the platform, detecting abuse, fraud, or violations of the terms of service.

Marketing and Communication: Informing you about new features, updates, newsletters, and special offers within your permission.

3. Artificial Intelligence Models and Third-Party Providers

Our platform may use third-party API providers (e.g., OpenAI, Google, Anthropic, etc.) to generate artificial intelligence outputs.

The content (inputs) you enter into the system is transferred to these providers for the purpose of generating the output.

These providers process your data within the framework of their own privacy policies and solely to provide the service.

Important Note: Necessary API data privacy configurations are preferred by us (where possible) to prevent third-party AI models from using your inputs to train their models.

4. Sharing and Transferring Data

Your personal data is not sold or rented to third parties without your explicit consent. However, data sharing may occur in the following cases:

Service Providers: With our business partners who carry out operational processes such as hosting, data analytics, payment processing, and email delivery.

Legal Obligations: In the event of an official request by authorized legal authorities or courts, in order to fulfill our legal obligations.

5. Data Retention and Security

Security: We apply industry-standard encryption (SSL/TLS) and technical security measures to prevent the loss, misuse, or unauthorized access of your personal data.

Retention Period: Your personal data is kept in our systems as long as your membership continues or during the legal retention periods (e.g., for financial records). When you delete your account, your data that is not legally required to be kept is permanently deleted or anonymized.

6. User Rights

Depending on the country you live in, you have the following rights over your personal data:

Learning whether your data is processed and requesting information.

Learning the purpose of processing your data and whether they are used in accordance with it.

Requesting the correction of your incomplete or incorrectly processed data.

Requesting the deletion or destruction of your data from our systems (Account Closure).

Objecting to a result against you caused by data processed through automated systems.

To exercise these rights, you can contact us via ....

7. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When a significant change is made to the policy, we will notify you by publishing it on our website or via email. It is recommended that you regularly review this page to stay informed about changes.

8. Contact

For your questions, opinions, or requests regarding this Privacy Policy or our data practices, you can contact us at the email address below

Email: ...